You can always contact us for any return question at Hello@marblman.com Stating that it is a Marbl Man Product in the subject headline.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain exceptions may be made on an individual case bases if circumstances outside of the usual apply - MarblMan has full rights in determining these cases. In cases where a customer changes their mind or requests a refund for reasons other than reasonable - Marbl man nowhere by is obliged to fulfil.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The item must be in the same condition as when sent out by Marbl-Man to be eligible for an exchange.
Your 100% satisfaction is important for us. We offer a 14-days Return OR Exchange Policy:
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund once we receive the item back.
- Return and refund is not applicable on items that promotions codes were used upon. Exchange will be available for these.
- To be eligible for a return, goods must unworn or used and returned in original packaging found - undamaged and accompanied by proof of purchase.
- For returns, please email Hello@marblman.com with the subject 'Returns' and include your order number, name and the reason for the return.
- Returns will not be accepted on items where a customer has changed their mind or if a customer has requested to cancel before the package has even arrived.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.